Política de envío

1. Shipping Providers

We work together with DHL, one of the most recognized and trusted logistics companies worldwide, to ensure that your products arrive quickly and safely.

2. Shipping Areas

We currently ship to any location within the United States.

3. Shipping Costs

Shipping costs may vary depending on the destination, the weight of the package, and the type of service chosen. Estimated shipping rates will be displayed during the checkout process before you confirm your purchase.

4. Processing and Shipping Times

Our processing time is 2 business days, after which your order will be shipped via DHL.

● Shipping with DHL may take 2 to 3 business days to arrive at the address specified in the order.

Please note that these times are estimates and may be affected by external circumstances such as holidays or unforeseen logistical issues. On average, your product will arrive within 4 to 5 business days from the time the order is placed.

5. Order Tracking

Once your order has been processed and shipped, you will receive an email with the tracking number provided by DHL. You can track the status of your shipment at:
https://www.dhl.com/co-es/home/rastreo.html

6. Return and Failed Delivery Policies

If a shipment is returned to us due to an error in the address provided by the customer, the cost of reshipping will be at the customer's expense.

If you do not receive your package within the estimated time, please contact us as soon as possible through the contact section to investigate the status of your shipment with DHL.

7. Changes to Shipping Policies

We reserve the right to update or modify our shipping policies at any time, so we recommend you review this page periodically.

9. Contact

If you have any questions or concerns about your order's shipping, feel free to contact us at:
Email: artesanias@funsalco.org